Privacy Policy
Last updated: August 6, 2026
groceryhaven respects the privacy of every visitor and customer. This Privacy Policy explains how we collect, use, disclose, and retain personal information when you browse https://groceryhaven.shop, place an order, contact us, or interact with our advertising.
Information We Collect
Depending on how you use the store, we may collect:
- Identifiers and contact details: name, email address, telephone number, billing and shipping addresses, account identifiers, and IP address.
- Order and commercial information: products viewed or purchased, cart activity, transaction history, returns, exchanges, and customer-service records.
- Payment information: payment-card details are processed by Shopify and authorized payment providers. We may receive limited transaction information, such as payment status, card type, and the last digits of a card, but we do not need to store the complete card number.
- Internet and device activity: browser and device type, operating system, cookie identifiers, pages viewed, referring URLs, searches, clicks, approximate location derived from IP address, and interactions with ads.
- Communications and preferences: messages sent to us, survey or review content, support requests, and marketing preferences.
We obtain information directly from you, automatically through the store and cookies, and from Shopify, payment processors, shipping carriers, analytics providers, advertising partners, fraud-prevention services, and other service providers supporting a transaction.
How We Use Information
We use personal information to operate checkout; process payment; confirm, fulfill, track, cancel, return, exchange, or refund orders; provide customer support; maintain and improve the store; personalize content; detect fraud and protect the service; measure advertising; send marketing where permitted; keep business and tax records; enforce our terms; and comply with legal obligations.
Cookies and Similar Technologies
Our store and its providers use cookies, pixels, tags, local storage, and comparable technologies. Necessary cookies support functions such as cart, checkout, account security, and fraud prevention. Functional and analytics cookies remember preferences and help us understand store performance. Advertising cookies and pixels may measure campaigns or support interest-based advertising.
You can manage cookies through your browser and, where available, the store privacy settings or “Your Privacy Choices” link. Blocking necessary cookies may prevent parts of checkout or the store from working correctly. Browser controls do not always affect technologies outside that browser.
Google Ads, Remarketing, and Conversion Tracking
We may use Google Ads services, including remarketing and conversion tracking. Google tags and cookies can record actions such as page visits, product views, or purchases so we can measure campaign results and present more relevant ads on Google or partner properties. Google may combine or process this information under its own privacy terms. You can adjust Google advertising preferences through Google Ads Settings and can also use applicable store cookie or privacy controls.
When We Disclose Information
We may disclose relevant information to Shopify; payment and fraud-prevention providers; fulfillment, logistics, and shipping carriers; cloud, security, analytics, customer-support, and marketing vendors; professional advisers; and government or legal authorities when required. We may also disclose information in connection with a merger, financing, reorganization, sale, or transfer of all or part of the business, subject to appropriate protections. These parties receive information for services they provide, their own legally permitted purposes, or as required by law.
We do not represent that information is never shared. We do not sell personal information for money. Some disclosures to advertising or analytics partners may be considered a “sale” or “sharing” for cross-context behavioral advertising under California law.
California Privacy Rights (CCPA/CPRA)
Subject to legal exceptions and verification, California residents may request to know the categories and specific pieces of personal information collected; obtain information about sources, purposes, and recipients; request deletion or correction; opt out of sale or sharing; and receive equal service without unlawful discrimination for exercising privacy rights. Where applicable, residents may also limit certain uses of sensitive personal information. An authorized agent may submit a request with evidence of authority.
In the preceding 12 months, the categories described above may have been collected and disclosed for business purposes. Identifiers and internet or device activity may also have been shared with advertising partners for cross-context behavioral advertising. We do not knowingly sell or share personal information of consumers under 16.
Do Not Sell or Share My Personal Information
To opt out of sale or sharing, use the “Your Privacy Choices” link on our store or email Support@groceryhaven.shop with the subject “Do Not Sell or Share.” Include enough information for us to identify the applicable request, but do not email full payment-card or government identification numbers. We will process browser-based opt-out preference signals where legally required and technically supported.
Other U.S. Privacy Requests
Residents of states with applicable privacy laws may have similar rights to access, correct, delete, obtain a portable copy, or opt out of certain targeted advertising, sales, or profiling. Submit a request by email or telephone using the contact details below. We may ask for reasonable verification and will respond within the period required by applicable law. If a request is denied, you may appeal by replying with “Privacy Appeal” in the subject line.
Retention
We retain personal information only as reasonably needed for the purposes described here, including order fulfillment, customer service, fraud prevention, recordkeeping, tax and accounting duties, dispute resolution, and legal compliance. Retention periods vary by data type and applicable requirements; information is deleted or de-identified when it is no longer reasonably necessary.
Security
We use reasonable administrative, technical, and organizational safeguards appropriate to the information and our operations. No internet transmission or storage method is completely secure, so we cannot promise absolute security.
Children’s Privacy
The store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. A parent or guardian who believes a child supplied information may contact us to request review and deletion.
Third-Party Services and Changes
Links or integrations operated by third parties are governed by their own privacy practices. We may revise this Policy to reflect operational, legal, or technology changes. The updated date above shows the latest revision, and material changes will be communicated as required by law.
Merchant Information
Brand: groceryhaven
Email: Support@groceryhaven.shop
Phone: (907) 796-6839
Address: 543 21st St, Virginia Beach VA 23451, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM Central Time (CT)