Payment Policy

Last updated: August 6, 2026

groceryhaven processes online purchases in United States dollars (USD). This Payment Policy explains card acceptance, authorization, security, and checkout adjustments.

Accepted Credit and Debit Cards

We accept cards issued through the following networks, subject to issuer approval and the payment methods available at checkout:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • JCB
  • Diners Club
  • Discover

This list does not promise acceptance of every individual card. The issuing bank, region, card settings, or fraud controls may affect authorization. We do not advertise installment plans, cryptocurrency, or another payment method unless that option is actually displayed and enabled in checkout.

Currency

The checkout currency is USD. A card issuer may apply its own conversion rate or international transaction fee when the card account uses another currency. Any issuer fee is determined by the issuer and is not a charge imposed by groceryhaven.

Authorization and When You Are Charged

Submitting an order authorizes the payment provider to validate the card and reserve or collect the amount shown at checkout. A pending authorization is not always a final charge. If an order is declined or canceled, the issuer controls how quickly any authorization hold disappears.

Billing Information and Declined Payments

Enter the cardholder name, billing address, card number, expiration details, and security code accurately. A transaction may be declined because of insufficient funds, an address mismatch, issuer controls, an expired card, suspected fraud, or technical issues. We may ask you to use a supported card or contact the issuer, but never send full card details by email.

Payment Security

Payments are processed through Shopify and authorized payment providers using industry security measures. We use reasonable safeguards, but no online system can be guaranteed completely secure. groceryhaven does not need to receive or store your full card number for ordinary order support.

Order Review, Adjustments, and Refunds

We may review, decline, limit, or cancel a transaction to address fraud risk, payment failure, pricing error, inventory, or shipping restrictions. If an accepted order is canceled after payment, the eligible amount is returned to the original payment method. Approved returns are also refunded to the original payment method; after issuance, posting usually takes 5–10 business days.

Taxes

Applicable taxes are charged as required by law and shown at checkout when applicable. We do not state that every destination is exempt from tax.

Merchant Information

Brand: groceryhaven
Email: Support@groceryhaven.shop
Phone: (907) 796-6839
Address: 543 21st St, Virginia Beach VA 23451, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM Central Time (CT)